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On-premises infrastructure that supports use of PKCS certificate profiles for certificate deployments includes the Microsoft Intune Certificate Connector and the certification authority. Later sections for troubleshooting PKCS certificate profiles refer to log files referenced in this section.ĭevice logs depend on the device platform:
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To identify problems for the communication and certificate provisioning workflow, review log files from both the Server infrastructure, and from devices. The device reports the certificate status to Intune.Intune then sends the PFX User Certificate to the Device. Intune decrypts the PFX User Certificate and re-encrypts for the device using the Device Management Certificate.The Intune Certificate Connector uploads the encrypted PFX User Certificate to Intune.The Certification Authority issues and sends the PFX User Certificate back to the Intune Certificate Connector.The Intune Certificate Connector sends a PFX Blob and Request to your Microsoft Certification Authority.The Intune service requests that the on-premises Intune Certificate Connector create a new certificate for the user.An Admin creates a PKCS certificate profile in Intune.The following graphic provides a basic overview of the PKCS certificate deployment process in Intune. You can use the certutil command-line program on the CA to confirm the correct name for the Certification Authority and Certification Authority Name. Look under Certification Authority (Local) Certification Authority Name: The Certificate Authority Name as displayed in the certification authority MMC.Certification Authority: The internal FQDN of the Certificate Authority computer.Review the profiles configuration and look for typos in server names or fully qualified domain names (FQDNs), and confirm the Certificate Authority and Certificate Authority Name are correct. The most common source of problems for PKCS certificate profiles has been with the configuration of the PKCS certificate profile. Create and deploy a PKCS certificate profile.Create and deploy a trusted certificate profile to deploy the root certificate.
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Install and configure the Intune Certificate Connector.Configure certificate templates on the certification authority.Export the root certificate from the Enterprise Certification Authority (CA).Review the requirements for using PKCS certificate profiles.Before troubleshooting, ensure you've completed the following tasks, as explained in Configure and use PKCS certificates with Intune: This article gives troubleshooting guidance for several common issues when deploying Public Key Cryptography Standards (PKCS) certificates in Microsoft Intune.